Policy

Privacy Policy:
We do not rent, sell or distribute any information that you provide to us on the order form, or the web contact form.

If you choose Custom Cheer Mix to edit a mix that was previously made by another Company, this mix will remain yours and only yours.

About our Google Ads
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.

File Delivery and Billing:
1. Once your music mix is created, your credit card will be billed. No mix will be sent out until a valid credit card, purchase order, or check has been received.

Rush Orders:
1. Rush Orders require full payment up front. The rush service "days" will start counting once the full payment has been received and not when your order was received.

2. Any rush order that is not completed by the date given will be refunded the rush fee only.

3. If you require any revisions on a rush order, there will be no refunds for revisions that take longer than the date of completion, since the rush service was already performed.

4. Rush Orders require full payment up front before your mix even starts the production phase.

Payment:
1. Schools are required to submit a Purchase Order before the mixing service starts. If the Coach is the Individual purchasing this service, then no purchase order is required, however, a valid credit card must be issued before any music is sent out.

2. Full payment must be received before any revisions start or before any mp3s, or Cds are sent to you. .

3. Failure to submit payment will cause your mix to be made available to others. This will make up the cost of your mix. We can not stress enough about the amount of time that is invested into each mix. We do not "brush off" those who fail to pay. You and your organization will be banned from our service and placed on our blacklist. We rather use our time to work with honest teams and individuals.

4. If you have fees added to your invoice (late invoice fee, additional revisions, etc..) your music will not be released to you until it has been paid in full.

Refunds:
1. There are no refunds on finished productions. We invest a lot of time into every mix. If you pre paid for a Rush Order, and the music was not completed within 10 days of receiving your full payment, you will receive a FULL refund for the Rush Fee only.

Revisions:
1. Our Policy is to allow one free revision per order. If you require additional revisions, there maybe added fees. To see a list of these added fees, please visit click here.

2. A Revision is a change to your music within the framework of the original mix. If you choose to add or remove more than 2 songs in the mix, this can not constitute as a "Free Revision" since the song addition was not within the framework of the original mix. Starting in 2010, we do allow you to switch out up to 2 (Two) songs under the Free Revision. After this has been met, you will be charged $15.00 per song to have removed and/or replaced.

3. Your mix will be made available to you once any other fees have been paid for. When ordering your music, we ask that you are fully prepared and know what you want in your mix, and that you have communication between all of the Coaches and Choreographer (s).

4. Revisions will be performed when the full payment has been received. Completion of the revisions can take up to 2-3 weeks depending on the time of the year.

5. On regular (non-rush) orders, you will have 10 days upon completion of your music to request any edits/revisions to be complete. Revisions that are requested after the time period of 10 days, or after you already approved the mix (and/or your Cds or mp3 have been sent to you), will be charged additional fees.

6. A new mix does not constitute as a free revision! Your free revision will apply to sound effect relocations and moving a few (2) songs. We give you the option of listing the order of your songs and choosing your song selections. When creating your Custom Mix, we carefully follow your order form.

Cancelled Orders:
1. If you wish to cancel your order, you can do so by contacting Customer Service. Orders can not be cancelled by you when your mix is already in the production phase

2. We reserve the right to terminate any order. In the event that your order has been cancelled, you will be notified by us.

3. When you place your order, you will receive an order confirmation which is emailed to you within 24 to 48 hours of us receiving your order. Your order will be cancelled immediately if:
a. Your response is not received back for confirming the order
b. Or we receive bounce backs from your email server concerning a false email address

Purchase Orders:
1. If more than one squad is placing an order from the same School, on the same Purchase Order, all of these orders must be placed at the same time

2. Absolutely no mix will be sent out until full payment has been received from your School

3. If your School is paying for your music, we will send your Invoice to you immediately. You must then print the Invoice, and request a Purchase Order. Completion dates maybe delayed until we receive a P.O. from your school

Release:
1. We will not be held responsible for any lossed profits, damaged equipment, missed competitions or anything else due to the use of this website and/or our services or media formats.

2. We will not be held responsible for any occurance which revolves around email. All of your emails are responded to in a very timely manner. In any event that you do not receive a response in your inbox (because it ended up in your Bulk/Junk Mail folder), we will not be held responsible for issues which may occur, to include:
a. your mix being delayed, even if it is a rush order.
b. missed competitions

All of your emails and phone calls are answered and/ or returned very quickly.

By ordering from Custom Cheer Mix, you are contracting Custom Cheer Mix, LLC to provide and perform music mixing services to you. Since all of the mixes that leave here are "CUSTOM", we DO NOT give out refunds for finished productions.
You agree to use your mix EXCLUSIVELY, AND ONLY for your Cheerleading and/or Dance Competition, and only use benefits of this service in a private, non-profit manner.
The user who initialized this contracted service will assume all responsibility for their "Custom Mix", should any "damages" occur

By submitting your order, you accept and agree upon these terms and policies of Custom Cheer Mix, and you understand the contents of the terms and policies page.

We work with Cheerleading Squads and Dance Teams from all over the world each year. With these terms in effect, it allows us to better serve you, and other Coaches whose music is on our schedule.